Click here to file a claim!. Detailed Instructions. 1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email). 2. Enter your email and order number, click next. 3. Select the items you would like to file for

<p><span id="isPasted" style="color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Click&#xA0;</span><a href="https://claims.route.com/" rel="noopener noreferrer" style="font-weight: 400; box-sizing: inherit; background: rgb(255, 255, 255); color: rgb(25, 75, 83); text-decoration: underline; font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><strong>here</strong></a><span style="color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to file a claim!&#xA0;</span></p><p><br></p><p><span style="color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><strong>Detailed Instructions</strong></span></p><div id="isPasted" style="box-sizing: border-box; position: relative; float: left; width: 820px; min-height: 1px; padding-right: 15px; padding-left: 15px; color: rgb(50, 57, 65); font-family: &quot;Titillium Web&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><article style="box-sizing: border-box; display: block; position: relative;"><div itemprop="articleBody" style="box-sizing: border-box; margin-bottom: calc(25.5px);"><p style="box-sizing: border-box; margin: 0px 0px calc(25.5px);"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)</span></p><p style="box-sizing: border-box; margin: 0px 0px calc(25.5px);"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">2. Enter your email and order number, click next</span></p><p style="box-sizing: border-box; margin: 0px 0px calc(25.5px);"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">3. Select the items you would like to file for, as well as the order issue type:</span></p><ul style="box-sizing: border-box; margin: 0px 0px calc(25.5px); padding-left: 20px;"><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><span style="box-sizing: border-box;">Where&#x2019;s my package?</span><ul style="box-sizing: border-box; margin: calc(12.75px) 0px calc(25.5px); padding-left: 20px; font-size: initial; font-family: initial;"><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><span style="box-sizing: border-box;">If you select this option, you will be given a tracking update, and will have the option to &#x201C;report an issue&#x201D; if needed</span></li></ul></li><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><span style="box-sizing: border-box;">Damaged</span></li><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><span style="box-sizing: border-box;">Issue unrelated to lost or stolen</span></li></ul><div style="box-sizing: border-box;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">4.&#xA0;When selecting &#x201C;report an issue&#x201D; you are given four options:</span></div><ul style="box-sizing: border-box; margin: 0px 0px calc(25.5px); padding-left: 20px;"><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Lost</li><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Stolen</li><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Damaged</li><li style="box-sizing: border-box; margin-bottom: calc(12.75px); font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Issue unrelated to lost, stolen, or damaged</li></ul><div style="box-sizing: border-box;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">5. After selecting the type that best represents your situation, you will be asked to fill out more details.<br style="box-sizing: border-box;">6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference (i.e. refund or replacement).<br>&#xA0;<br style="box-sizing: border-box;">7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!</span></div></div></article></div><p><br style="font-weight: 400; box-sizing: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="font-weight: 400; box-sizing: inherit; font-style: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Note:</em><span style="color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;We refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.</span></p>

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